WE ALWAYS AIM FOR OUR ORDERS TO REACH YOU WITHIN THE SPECIFIED DELIVERY DATE BUT ON THE ODD OCCASION, THERE MAY BE CIRCUMSTANCES OUTSIDE OUR CONTROL WHICH MAY AFFECT THE DELIVERY. PLEASE ALLOW EXTRA TIME FOR DELIVERY IF YOU ARE ORDERING IN THE FESTIVE PERIOD.
IF YOUR PRODUCT IS DELAYED, PLEASE CONTACT US ON ORDERS@EMACTIVE.COM PLEASE MENTION YOUR ORDER NUMBER IN THE SUBJECT LINE.
WE OFFER A STANDARD AND AN EXPRESS DELIVERY OPTION.
STANDARD DELIVERY TIMES ARE:
UK: 3-5 WORKING DAYS
IRELAND: 3-7 WORKING DAYS
EXPRESS DELIVERY TIMES ARE:
UK: 1-2 WORKING DAYS
IRELAND: 2-5 WORKING DAYS
WE CANNOT GUARANTEE DELIVERY TIMES ON A BANK HOLIDAY SO PLEASE EXPECT YOUR DELIVERY ON THE NEXT WORKING DAY. DURING BUSY TIMES SUCH AS THE CHRISTMAS PERIOD, DELIVERY TIMES MAY TAKE SLIGHTLY LONGER DUE TO CIRCUMSTANCES OUT OF OUR CONTROL.
STANDARD SHIPPING COSTS:
UK & N. IRELAND: FREE DELIVERY
EXPRESS SHIPPING COSTS:
PRICES MAY VARY ACCORDING TO THE PRODUCT AND SHIPPING DESTINATION. SHIPPING COST WILL AUTOMATICALLY BE ADDED DURING THE CHECKOUT PROCESS.
YOUR ORDER WILL BE POSTED WITH A COURIER FOR A SAFE AND TRACKED DELIVERY.
SHIPPING TERMS & CONDITIONS
1) POSTAGE: OUR PREFERRED DELIVERY METHOD IS VIA COURIER, AS ITEMS ARE SIGNED FOR AND CAN BE TRACKED IF LOST OR DELAYED. THIS PROTECTS US, THE SELLER, AND THE CUSTOMER. A RECEIPT IS OBTAINED FOR ALL ITEMS SENT BY RECORDED SERVICE, AND CAN BE PROVIDED AS PROOF OF POSTAGE IF AN ITEM IS LOST.
2) LOST ITEMS: AS MENTIONED ABOVE, WE OBTAIN PROOF OF POSTAGE ON ALL ITEMS SENT, AND THESE CAN BE PROVIDED IF THE POSTAL SERVICE HAS LOST THE ITEM. WE WILL DO ALL WE CAN TO WORK WITH YOU TO TRACK A LOST ITEM WITH THE COURIER, AND WILL STAY IN CONTACT WITH YOU FOR THE DURATION OF THE SEARCH UNTIL AN OUTCOME IS REACHED.
WE ALWAYS WANT YOU TO BE HAPPY WITH YOUR ORDER. IF YOUR ITEMS ARE UNUSED, WE WILL ACCEPT RETURNS WITHIN 14 DAYS OF RECEIPT.
PLEASE EMAIL US ON ORDERS@EMACTIVE.COM WITH YOUR ORDER NUMBER IN THE SUBJECT LINE AND LET US KNOW THAT YOU ARE RETURNING THE ITEMS AND ANY REASON FOR RETURNS. ITEMS NEED TO BE RETURNED UNUSED AND IN THEIR ORIGINAL PACKAGING. PLEASE USE A RECORDED MAIL SERVICE FOR YOUR RETURNS TO MAKE SURE THAT THEY ARE COVERED IN THE EVENT THAT THEY GO MISSING.
WE'RE SO SORRY FOR OUR MISTAKE, WE AIM TO PUT AS MUCH CARE AND PRECISION INTO OUR ORDERS AS POSSIBLE.
PLEASE EMAIL US ON ORDERS@EMACTIVE.COM WITH YOUR ORDER NUMBER AND LET US KNOW WHICH ITEM YOU RECEIVED. WE'LL GET IT SORTED FOR YOU AS QUICKLY AS POSSIBLE.
WE ACCEPT EXCHANGES FOR UNWANTED ITEMS; HOWEVER, THE ITEMS MUST BE UNUSED AND WITHIN 14 DAYS OF RECEIPT. PLEASE SEND YOUR ITEMS USING A RECORDED DELIVERY SERVICE TO MAKE SURE THAT IT IS RETURNED TO US SAFELY.
EMAIL US ON ORDERS@EMACTIVE.COM WITH YOUR ORDER NUMBER AND THE NAME OF THE ITEM THAT YOU WISH TO EXCHANGE. IF THE VALUE OF THE PRODUCT IS DIFFERENT TO THE ONE THAT YOU ORDERED, WE WILL NEED TO ISSUE YOU AN INVOICE OR A PARTIAL REFUND FOR THE DIFFERENCE IN VALUE.
UNFORTUNATELY, WE ARE UNABLE TO REFUND DELIVERY COSTS.