faq

SHIPPING

WHERE DO YOUR ORDERS SHIP FROM?

    WE LOVINGLY PACK ALL OF OUR ORDERS FROM OUR WAREHOUSE, WHICH IS BASED IN THE UK.

HOW MUCH ARE THE SHIPPING COSTS?
    • STANDARD SHIPPING COSTS:
    • UK & N. IRELAND: FREE DELIVERY
    • EXPRESS SHIPPING COSTS:

      PRICES MAY VARY ACCORDING TO THE PRODUCT AND SHIPPING DESTINATION. SHIPPING COST WILL AUTOMATICALLY BE ADDED DURING THE CHECKOUT PROCESS.

      YOUR ORDER WILL BE POSTED WITH A COURIER FOR A SAFE AND TRACKED DELIVERY.

      SHIPPING TERMS & CONDITIONS
      • 1) POSTAGE: OUR PREFERRED DELIVERY METHOD IS VIA COURIER, AS ITEMS ARE SIGNED FOR AND CAN BE TRACKED IF LOST OR DELAYED. THIS PROTECTS US, THE SELLER, AND THE CUSTOMER. A RECEIPT IS OBTAINED FOR ALL ITEMS SENT BY RECORDED SERVICE, AND CAN BE PROVIDED AS PROOF OF POSTAGE IF AN ITEM IS LOST.
      • 2) LOST ITEMS: AS MENTIONED ABOVE, WE OBTAIN PROOF OF POSTAGE ON ALL ITEMS SENT, AND THESE CAN BE PROVIDED IF THE POSTAL SERVICE HAS LOST THE ITEM. WE WILL DO ALL WE CAN TO WORK WITH YOU TO TRACK A LOST ITEM WITH THE COURIER, AND WILL STAY IN CONTACT WITH YOU FOR THE DURATION OF THE SEARCH UNTIL AN OUTCOME IS REACHED.
WHAT IF I AM NOT IN WHEN DELIVERY IS ATTEMPTED?

    IF NO SIGNATURE IS REQUIRED, THE ITEMS MAY BE LEFT IN A SAFE PLACE, OTHERWISE YOU MAY RECEIVE A SLIP TO GO AND COLLECT YOUR ITEM – IN THIS INSTANCE, PLEASE MAKE SURE YOU COLLECT THE ITEM AS SOON AS POSSIBLE, OR IT MAY END UP BEING RETURNED TO US.

HOW DO I KNOW MY ORDER HAS BEEN SHIPPED?

    ONCE YOUR ORDER HAS BEEN PLACED AND YOUR PAYMENT HAS REACHED OUR ACCOUNT, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL

MY ORDER HASN’T ARRIVED ON TIME

    WE ALWAYS AIM FOR OUR ORDERS TO REACH YOU WITHIN THE SPECIFIED DELIVERY DATE BUT ON THE ODD OCCASION, THERE MAY BE CIRCUMSTANCES OUTSIDE OUR CONTROL WHICH MAY AFFECT THE DELIVERY. PLEASE ALLOW EXTRA TIME FOR DELIVERY IF YOU ARE ORDERING IN THE FESTIVE PERIOD.

    IF YOUR PRODUCT IS DELAYED, PLEASE CONTACT US ON ORDERS@EMACTIVE.COM PLEASE MENTION YOUR ORDER NUMBER IN THE SUBJECT LINE.

ORDERS

CAN I BUY THE PRODUCT IN MY COUNTRY?

OUR WEBSITE SHIPS TO THE UK. FOR ANY OTHER LOCATIONS, PLEASE CHECK OUR LOCAL DISTRIBUTORS.

IF YOU NEED FURTHER INFORMATION, FEEL FREE TO CONTACT US.

WHAT PAYMENT METHODS DO YOU ACCEPT?

WE ACCEPT MOST MAJOR CREDIT AND DEBIT CARDS. THIS EXCLUDES AMERICAN EXPRESS.

UNFORTUNATELY, WE DO NOT CURRENTLY ACCEPT PAYPAL TRANSFERS OR PRE-PAID VISA CARDS.

CAN I AMEND OR CANCEL MY ORDER?

WE AIM TO PROCESS OUR ORDERS AS QUICKLY AS POSSIBLE SO THAT YOU CAN RECEIVE IT SHORTLY AFTER ORDERING. ONCE YOU HAVE FINISHED PLACING YOUR ORDER, THERE IS A CHANCE THAT WE WILL NOT BE ABLE TO CANCEL OR AMEND IT. HOWEVER, YOU MAY CONTACT US IMMEDIATELY ON ORDERS@EMACTIVE.COM, INCLUDING YOUR ORDER NUMBER AND WE’LL DO OUR BEST TO ACCOMMODATE YOUR REQUEST.

TERMS & CONDITIONS

TERMS & CONDITIONS
1.1) ITEM CARRIES ONE (1) YEAR MANUFACTURER WARRANTY FROM THE DATE SHOWN ON THE ORIGINAL PURCHASE INVOICE OR SALES RECEIPT. WE, THE SELLER, WILL UNDERTAKE REPAIR OR REPLACEMENT OF ANY PART OF THE APPLIANCE FREE OF CHARGE IF THE PRODUCT IS FOUND TO BE DEFECTIVE WITHIN THE SPECIFIED PERIOD. THE WARRANTY DOES NOT COVER WEAR AND TEAR, USER ERROR, ACCIDENTAL DAMAGE, NATURAL DISASTERS, COMMERCIAL OR COMMUNAL USE, SECOND-HAND ACQUISITIONS, MISUSE OR REPAIR BY A PERSON OTHER THAN AN AUTHORISED SERVICE AGENT FOR THE DEALER. UNDER NO CIRCUMSTANCES SHALL THE APPLICATION OF THE WARRANTY GIVE RISE TO THE COMPLETE REPLACEMENT OF AN ITEM OR ENTITLE THE CONSUMER TO DAMAGES.
1.2) POSTAGE: OUR PREFERRED DELIVERY METHOD IS VIA COURIER, AS ITEMS ARE SIGNED FOR AND CAN BE TRACKED IF LOST OR DELAYED. THIS PROTECTS US, THE SELLER, AND THE CUSTOMER. A RECEIPT IS OBTAINED FOR ALL ITEMS SENT BY RECORDED SERVICE, AND CAN BE PROVIDED AS PROOF OF POSTAGE IF AN ITEM IS LOST.
1.3) LOST ITEMS: AS MENTIONED ABOVE, WE OBTAIN PROOF OF POSTAGE ON ALL ITEMS SENT, AND THESE CAN BE PROVIDED IF THE POSTAL SERVICE HAS LOST THE ITEM. WE WILL DO ALL WE CAN TO WORK WITH YOU TO TRACK A LOST ITEM WITH THE COURIER, AND WILL STAY IN CONTACT WITH YOU FOR THE DURATION OF THE SEARCH UNTIL AN OUTCOME IS REACHED.
1.4) FAULTY ITEMS: ALL PRODUCTS ARE INDIVIDUALLY INSPECTED BEFORE BEING DISPATCHED, TO ENSURE ITEMS ARE SENT OUT IN PERFECT CONDITION. IN THE UNLIKELY EVENT THAT YOUR PURCHASED ITEM IS FAULTY, PLEASE RETURN IT TO US WITHIN 14 DAYS OF RECEIPT IN ITS ORIGINAL CONDITION. UPON INSPECTION, WE WILL BE HAPPY TO REPLACE OR REFUND YOU IN FULL IF THE ITEM IS FOUND TO BE FAULTY.
1.5) RETURNS: ITEM MUST BE RETURNED UNUSED AND IN ORIGINAL BOX TO QUALIFY FOR 14 DAYS MONEY REFUND.

PRODUCT

MAXBURN
WHAT IS THE MAXIMUM WEIGHT CAPACITY FOR THE MAXBURN?

OUR MAXBURN HOLDS A CAPACITY OF UP TO 120Kg. PLEASE DO NOT USE THE DEVICE IF YOU WEIGH OVER THE MAXIMUM CAPACITY.

HOW DOES THE CALORIE COUNTER WORK?

AS THERE IS NO USER INPUT, THE CALORIE COUNTER IS BASED UPON AN ESTIMATE, THE AMOUNT MAY VARY DEPENDING ON YOUR HEIGHT, WEIGHT AND THE WAY IN WHICH YOU USE THE FITNESS PLATE. PLEASE ONLY USE THIS AS A GUIDANCE.

HOW DO I CONNECT THE BLUETOOTH ON MY FITNESS PLATE?

TO CONNECT THE MAXBURN® BLUETOOTH SPEAKERS TO YOUR PHONE OR OTHER BLUETOOTH-ENABLED DEVICE:

ENABLE BLUETOOTH ON THE MAXBURN® PLATE AND ACTIVATE THE MUSIC MODE.

ACTIVATE BLUETOOTH ON YOUR DEVICE. GO TO SETTINGS, FIND BLUETOOTH AND CLICK TO TURN IT ON.

MAKE THE CONNECTION. THE MAXBURN® NAME SHOULD NOW APPEAR ON YOUR DEVICE, CONNECT TO WORK OUT TO YOUR FAVOURITE TRACKS.

PLEASE NOTE: THE DEVICE CAN ONLY BE CONNECTED WITH ONE DEVICE AT A TIME. IT WILL NOT CONNECT IF THERE IS ANOTHER DEVICE ALREADY CONNECTED. PLEASE DISCONNECT ANY OTHER DEVICES BEFORE USING.

I HAVE A HEALTH CONDITION, CAN I STILL USE THE MAXBURN?

IF YOU HAVE ANY CONCERNS, PLEASE CONSULT YOUR DOCTOR BEFORE USING THE PRODUCT. THE INFORMATION PROVIDED TO YOU BY E&M ACTIVE® CANNOT BE TAKEN AS MEDICAL OR HEALTH ADVICE, BASED ON YOUR OWN HEALTH OR MEDICAL CONDITION.

HOW LONG CAN I USE THE MAXBURN FOR?

THE TIMER IS SET TO A DEFAULT OF 10 MINUTES. AFTER THAT TIME, USE THE REMOTE CONTROL TO RESTART IF YOU WANT TO EXTEND YOUR WORKOUT.

CAN MY CHILD USE THE MAXBURN?

THE APPLIANCE IS NOT A TOY. PLEASE CONSULT YOUR DOCTOR BEFORE USE IF YOUR CHILD WISHES TO USE THE DEVICE FOR WORKOUTS.

CAN I GET THE LIGHTS TURNED OFF?

FOR THE ORIGINAL MAXBURN PRO, THERE IS NO WAY FOR YOU TO SWITCH OFF THE LIGHTS YOURSELF. PLEASE DO NOT TRY TO ALTER OR DISASSEMBLE THE PRODUCT YOURSELF.
IF YOU ARE BOTHERED BY THE LIGHTS AND WANT THEM TURNING OFF, PLEASE PAY FOR DELIVERY TO OUR WAREHOUSE IN THE UK, WHERE WE CAN MANUALLY TURN THEM OFF FOR YOU.
FOR INTERNATIONAL CUSTOMERS, PLEASE CONTACT YOUR ORIGINAL PLACE OF PURCHASE.

HOW DO I CLEAN THE MAXBURN?

ALWAYS ENSURE THAT THE FITNESS PLATE IS DISCONNECTED FROM THE MAINS BEFORE CLEANING. ONLY USE A SOFT AND DRY CLOTH ON THE OUTER PARTS OF THE MAXBURN, NEVER USE A WET OR DAMP CLOTH.FOR FURTHER INFORMATION, PLEASE CONSULT THE APPLIANCE MANUAL.

MAXBURN MINI
CAN I USE THE MAXBURN MINI ON THE GO?

THE MAXBURN MINI IS LIGHTWEIGHT AND PORTABLE, MEANING THAT IT IS EASY TO TAKE WITH YOU. IT COMES WITH BOTH AN AC ADAPTER AND A CIGARETTE LIGHTER PLUG SO YOU CAN USE IT IN DIFFERENT LOCATIONS.

WHICH BODY PARTS CAN I USE THE MAXBURN MINI ON?

THE MAXBURN MINI CAN BE USED ON ANY SPECIFIC BODY AREAS AND INCLUDES AN EXTENDABLE BELT ATTACHMENT TO BE USED ON DIFFERENT AREAS OF THE BODY, INCLUDING THE BACK, ARMS, LEGS, BUTTOCKS AND TUMMY.

CAN I CONTROL THE INTENSITY OF THE VIBRATIONS?

YES, THE POWER BUTTON SETS THE MAXBURN MINI TO AN AUTOMATIC MODE. PRESS THE MODE BUTTON TO CHANGE BETWEEN AUTOMATIC AND MANUAL. IF IN MANUAL MODE, YOU CAN INCREASE AND DECREASE YOUR SPEED BETWEEN 5 SPEED LEVELS. IF YOU ARE USING THE APPLIANCE FOR THE FIRST TIME, WE SUGGEST THAT YOU START WITH THE MINIMUM SPEED SETTING. DURING THE FIRST USAGE, YOU MAY EXPERIENCE A TICKLING SENSATION, WHICH IS PERFECTLY NORMAL.

HOW DOES THE MAXBURN MINI WORK?

THE MAXBURN MINI TARGETS PROBLEM AREAS WITH ADVANCED VIBRATION TECHNOLOGY WHICH HELPS TO GET RID OF FAT BY STIMULATING THE FRICTION OF THE FAT CELLS, WHICH PRODUCES HEAT TO HELP CELLULITE TO CRACK AND FAT TO SHRINK.

HOW DO I CLEAN THE MAXBURN MINI?

ALWAYS ENSURE THAT THE APPLIANCE IS DISCONNECTED FROM THE MAINS BEFORE CLEANING. ONLY USE A SOFT AND DRY CLOTH ON THE OUTER PARTS OF THE MAXBURN MINI, NEVER USE A WET OR DAMP CLOTH.FOR FURTHER INFORMATION, PLEASE CONSULT THE APPLIANCE MANUAL.

MAGICTOUCH OPTIC
HOW DOES THE MAGICTOUCH OPTIC WORK?

THE MAGICTOUCH OPTIC MASSAGER COMBINES SMART PRESSURING MASSAGE, HEAT AND VIBRATION TO HELP RELAX THE EYE AREA.

WE USE SPINNING MAGNET MASSAGE IN OUR MAGICTOUCH OPTIC MASSAGER, WHICH COMBINES THE BENEFITS
AND EFFICACY OF DEEP TISSUE MASSAGE WITH THE GENTLE FEEL OF A RELAXING MASSAGE.

HOW LONG CAN I USE THE MAGICTOUCH OPTIC?

THE DEFAULT IS 15 MINUTES AT A TIME. PLEASE CHOOSE THE DURATION AND INTENSITY ACCORDING TO YOUR NEEDS.

CAN USE MAGICTOUCH OPTIC ON THE GO?

THE MAGICTOUCH OPTIC MASSAGER IS WIRELESS SO YOU CAN USE IT ANYWHERE AROUND THE HOUSE OR ON THE GO. IT MASSAGES AROUND THE EYES SO THAT IT DOES NOT PUT ANY PRESSURE ON THE EYES THEMSELVES. THIS ALSO MEANS THAT YOU SEE THROUGH THE GLASS WHILE WEARING THEM.

CAN I CONTROL THE INTENSITY OF THE MASSAGE?

OUR MAGICTOUCH OPTIC MASSAGER IS CUSTOMISABLE – CHOOSE THE CONTROLS TO USE THE RIGHT SETTING FOR YOU.

HOW DO I CLEAN THE MAGICTOUCH OPTIC?

ALWAYS ENSURE THAT THE APPLIANCE IS DISCONNECTED FROM THE MAINS BEFORE CLEANING.  ONLY USE A SOFT AND DRY CLOTH ON THE OUTER PARTS OF THE MESK, NEVER USE A WET OR DAMP CLOTH. FOR FURTHER INFORMATION, PLEASE CONSULT THE APPLIANCE MANUAL.

MAGICTOUCH MESK
WHICH JOINTS CAN I USE THE MAGICTOUCH MESK ON?

THE MAGICTOUCH MESK IS DESIGNED FOR USE ON ELBOWS, SHOULDERS AND KNEES. IT COMES WITH ADJUSTABLE STRAPS SO THAT YOU CAN SAFELY SECURE THE DEVICE IN PLACE.

HOW DOES THE MAGICTOUCH MESK WORK?

THE MAGICTOUCH MESK USES DEEP TISSUE MASSAGE TO HELP TO EASE PAINS AND TENSIONS IN THE JOINTS. WE USE FAR INFRARED HEATING, WHICH IS MORE EFFECTIVE THAN OTHER HEAT; IT WORKS BY PENETRATING DEEP INTO THE TISSUE TO IMPROVE CIRCULATION AND ALLOW MORE OXYGEN-RICH BLOOD INTO THE AREA.

CAN I USE THE MAGICTOUCH MESK ON THE GO?

THE MAGICTOUCH MESK NEEDS TO BE PLUGGED IN FOR USE; HOWEVER, IT IS LIGHTWEIGHT AND COMES IN A PORTABLE CARRY CASE, MAKING IT EASY TO USE IN DIFFERENT LOCATIONS.

IS THE MAGICTOUCH MESK COMFORTABLE TO USE?

THE MAGICTOUCH  MESK SHOULD ALWAYS BE COMFORTABLE TO USE. IT HAS A VARIETY OF INTENSITIES SO YOU CAN ALTER THE AIR KNEADING MASSAGE, THE CARBON FIBRE FAR INFRARED HEAT AND THE VIBRATIONAL MASSAGE TO SUIT YOUR NEEDS.

HOW DO I CLEAN THE MAGICTOUCH MESK?

ALWAYS ENSURE THAT THE APPLIANCE IS DISCONNECTED FROM THE MAINS BEFORE CLEANING. ONLY USE A SOFT AND DRY CLOTH ON THE OUTER PARTS OF THE MESK, NEVER USE A WET OR DAMP CLOTH. FOR FURTHER INFORMATION, PLEASE CONSULT THE APPLIANCE MANUAL.

MAGICTOUCH HANDHELD
HOW LONG CAN I USE THE MASSAGER FOR?

15 MINUTES AT A TIME SHOULD BE PLENTY, PLEASE CHOOSE THE DURATION AND INTENSITY ACCORDING TO YOUR NEEDS.

WHICH ATTACHMENT HEAD IS BEST FOR ME?

THE MAGICTOUCH HANDHELD MASSAGER COMES WITH 10 DIFFERENT ATTACHMENTS, WHICH YOU CAN CHANGE WHENEVER YOU LIKE.  CONSULT THE INSIDE OF THE BOX OR THE MANUAL TO SEE WHICH HEAD IS BEST FOR EACH BODY PART.   PLEASE NEVER USE THE MASSAGER WITHOUT AN ATTACHMENT ON.

CAN I USE THE MAGICTOUCH HANDHELD IF I’M PREGNANT?

PLEASE CONSULT YOUR GP IF YOU HAVE ANY QUESTIONS OR CONCERNS.

CAN I CONTROL THE INTENSITY OF THE MASSAGE?

YES! THE MASSAGER HAS A SPEED CONTROLLER AND THE DIFFERENT ATTACHMENTS OFFER VARYING LEVELS OF INTENSITY. IT OFFERS A CHOICE OF OPTIONS FOR YOUR OVERALL WELL-BEING.

HOW DO I CLEAN THE MASSAGER?

ALWAYS ENSURE THAT THE APPLIANCE IS DISCONNECTED FROM THE MAINS BEFORE CLEANING.  ONLY USE A SOFT AND DRY CLOTH ON THE OUTER PARTS OF THE MASSAGER, NEVER USE A WET OR DAMP CLOTH. FOR FURTHER INFORMATION, PLEASE CONSULT THE APPLIANCE MANUAL.

MAGICTOUCH CUSHION
WHERE ON MY BODY CAN I USE THE MAGICTOUCH MASSAGE CUSHION?

ANYWHERE YOU LIKE!  FROM YOUR NECK, BACK AND SHOULDERS TO YOUR LEGS AND FEET, THE MASSAGE CUSHION PROVIDES A HEATED, KNEADING MASSAGE TO RELIEVE STRESS AND ACHES IN THE BODY.

HOW DOES THE MAGICTOUCH MASSAGE CUSHION WORK?

THE MAGICTOUCH MASSAGE CUSHION USES SHIATSU MASSAGE NODES AND HEATING TO MASSAGE THE BODY.  THE NODES MIMIC THE MOVEMENT OF FINGERS, THUMBS AND PALMS ON THE BODY TO REPLICATE A SHIATSU MASSAGE.  THE HEATED MASSAGE HELPS TO IMPROVE CIRCULATION AND THE MASSAGER CAN HELP TO MINIMISE PAIN, STRENGTHEN CONNECTIVE TISSUE AND EVEN HELP TO REDUCE CELLULITE.

CAN I USE THE MAGICTOUCH MASSAGE CUSHION ON THE GO?

OF COURSE!  THE CUSHION NEEDS TO BE PLUGGED IN FOR USE BUT IT INCLUDES AN AC ADAPTER AND A CIGARETTE LIGHTER PLUG SO YOU CAN USE IT IN MOST LOCATIONS. IT HAS A STRAP TO THE BACK SO YOU CAN ATTACH IT TO YOUR OFFICE CHAIR, USE IN THE CAR, ON YOUR SOFA, OR ANYWHERE YOU CHOOSE. (PLEASE DO NOT USE THE MASSAGER WHILE DRIVING).

HOW LONG CAN I USE THE MAGICTOUCH MASSAGE CUSHION FOR?

YOU CAN USE THE MAGICTOUCH MASSAGE CUSHION IN SHORT BURSTS OR FOR A LONGER PERIOD; HOWEVER, WE WOULD SUGGEST THAT YOU DO NOT USE THE CUSHION FOR LONGER THAN 30 MINUTES AT A TIME.

HOW DO I CLEAN THE MAGICTOUCH MASSAGE CUSHION?

ALWAYS ENSURE THAT THE APPLIANCE IS DISCONNECTED FROM THE MAINS BEFORE CLEANING.  ONLY USE A SOFT AND DRY CLOTH ON THE OUTER PARTS OF THE MASSAGE CUSHION, NEVER USE A WET OR DAMP CLOTH.  WE ALSO SUGGEST THAT YOU PERIODICALLY CLEAN THE MESH CLOTH OF THE PRODUCT BY LIGHTLY BRUSHING THE COVER. FOR FURTHER INFORMATION, PLEASE CONSULT THE APPLIANCE MANUAL.

RETURNS

MY PRODUCT IS FAULTY

ALL OF OUR PRODUCTS UNDERGO THE STRICTEST QUALITY CONTROL AND QUALITY ASSURANCE PROCEDURES SO WE HOPE THAT YOU NEVER HAVE AN ISSUE WITH YOUR ORDER. IF YOU DO HAVE ANY PROBLEMS, PLEASE EMAIL US AT ORDERS@EMACTIVE.COM WITH A DESCRIPTION AND PHOTOGRAPH OF THE PROBLEM SO WE CAN HELP. FAULTY ITEMS MAY BE RETURNED FOR EXCHANGE OR REFUND WITHIN 30 DAYS OF RECEIPT.

CAN I EXCHANGE MY ITEM?

WE ACCEPT EXCHANGES FOR UNWANTED ITEMS; HOWEVER, THE ITEMS MUST BE UNUSED AND WITHIN 14 DAYS OF RECEIPT. PLEASE SEND YOUR ITEMS USING A RECORDED DELIVERY SERVICE TO MAKE SURE THAT IT IS RETURNED TO US SAFELY.

EMAIL US ON ORDERS@EMACTIVE.COM WITH YOUR ORDER NUMBER AND THE NAME OF THE ITEM THAT YOU WISH TO EXCHANGE. IF THE VALUE OF THE PRODUCT IS DIFFERENT TO THE ONE THAT YOU ORDERED, WE WILL NEED TO ISSUE YOU AN INVOICE OR A PARTIAL REFUND FOR THE DIFFERENCE IN VALUE.

UNFORTUNATELY, WE ARE UNABLE TO REFUND DELIVERY COSTS.

I HAVE RECEIVED THE WRONG PRODUCT

WE’RE SO SORRY FOR OUR MISTAKE, WE AIM TO PUT AS MUCH CARE AND PRECISION INTO OUR ORDERS AS POSSIBLE.

PLEASE EMAIL US ON ORDERS@EMACTIVE.COM WITH YOUR ORDER NUMBER AND LET US KNOW WHICH ITEM YOU RECEIVED. WE’LL GET IT SORTED FOR YOU AS QUICKLY AS POSSIBLE.

WILL MY RETURN POSTAGE BE REFUNDED?

UNFORTUNATELY IF YOU WISH TO RETURN YOUR PRODUCT THEN WE CANNOT REFUND YOUR POSTAGE. YOU WILL NEED TO SEND THE ITEM USING A RECORDED DELIVERY SERVICE TO ENSURE THAT IT REACHES US SAFELY.

HOW CAN I RETURN MY ORDER?

WE ALWAYS WANT YOU TO BE HAPPY WITH YOUR ORDER. IF YOUR ITEMS ARE UNUSED, WE WILL ACCEPT RETURNS WITHIN 14 DAYS OF RECEIPT.

PLEASE EMAIL US ON ORDERS@EMACTIVE.COM WITH YOUR ORDER NUMBER IN THE SUBJECT LINE AND LET US KNOW THAT YOU ARE RETURNING THE ITEMS AND ANY REASON FOR RETURNS. ITEMS NEED TO BE RETURNED UNUSED AND IN THEIR ORIGINAL PACKAGING. PLEASE USE A RECORDED MAIL SERVICE FOR YOUR RETURNS TO MAKE SURE THAT THEY ARE COVERED IN THE EVENT THAT THEY GO MISSING.

HOW LONG WILL IT TAKE FOR MY REFUND?

PLEASE ALLOW US 7 WORKING DAYS TO PROCESS YOUR REFUND. WE AIM TO PROCESS REFUNDS AS QUICKLY AS POSSIBLE, ONCE WE HAVE DONE THIS, WE WILL RETURN THE REFUND TO YOUR ORIGINAL PAYMENT METHOD, WHICH MAY TAKE BETWEEN 3-5 WORKING DAYS TO APPEAR ON YOUR BANK ACCOUNT.

OTHERS

I WANT TO BUY ONE OF YOUR PRODUCTS BUT IT IS SOLD OUT

WE APOLOGISE FOR THE INCONVENIENCE, WE AIM TO KEEP OUR PRODUCTS IN STOCK BUT THEY CAN RUN OUT DUE TO POPULARITY. IT MAY TAKE US UP TO 60 DAYS TO RESTOCK THE SHOP. IN THE MEANTIME, PLEASE CONTACT US TO LET US KNOW THAT YOU WISH TO BUY THIS PRODUCT, AND WE CAN KEEP YOU UP-TO-DATE WHEN THE PRODUCT GETS RESTOCKED.

DO YOU HAVE ANY STORES?

OUR PRODUCTS ARE AVAILABLE THROUGH SOME CAREFULLY SELECTED DISTRIBUTORS AND STOCKISTS WORLDWIDE, ALTHOUGH WE DO NOT CURRENTLY HAVE STORES OF OUR OWN.

WE ALSO SELL OUR PRODUCT AT A FEW INTERNATIONAL EVENTS AND SHOWS, IF YOU WANT TO KNOW ANY MORE DETAILS, PLEASE CONTACT US.

HOW DO I KNOW THAT I AM PURCHASING AUTHENTIC E&M ACTIVE PRODUCTS?

OUR PRODUCTS ARE SOLD ON OUR WEBSITE AND THROUGH OTHER DISTRIBUTORS AND STOCKISTS.

IF YOU ARE CONCERNED ABOUT ANY COUNTERFEIT PRODUCTS, PLEASE CONTACT US.

CAN I WORK WITH E&M ACTIVE AS A BLOGGER?

WE ADORE THE BLOGGING COMMUNITY AND WOULD LOVE TO HEAR FROM YOU. UNFORTUNATELY, WE CANNOT WORK WITH EVERYONE BUT DON’T HESITATE TO CONTACT US. WITH LINKS TO YOUR BLOG AND SOCIAL MEDIA ACCOUNTS.

CAN I WORK WITH E&M ACTIVE?

THANK YOU FOR YOUR INTEREST IN US. OUR TEAM IS ALWAYS GROWING AND ACCEPTING NEW TALENT.

WE WOULD LOVE TO RECEIVE YOUR CV AND KEEP YOU IN MIND FOR ANY JOBS AND OPPORTUNITIES THAT MAY COME UP. PLEASE EMAIL US AT HELLO@EMACTIVE.COM